Last updated: September 1, 2026
These Terms form a legal agreement between you and CHICK 1, SLU, trading as FlitFlow (“FlitFlow”, “we”, “us” or “our”). They apply when you create an account, accept them at checkout or use the FlitFlow website, application or related services (the “Service”). If you use the Service for an organization, you confirm that you can bind that organization; in that case, “you” means the organization.
Please read these Terms together with our Privacy Notice, Data Processing Agreement (“DPA”), pricing page and the plan details shown at checkout. The checkout details determine the price, billing period, allowance and features of the plan you purchase.
You must be at least 18 years old, legally able to enter into a contract, and provide accurate account information.
Use on behalf of a third party implies confirmation by you that you have been so authorized by such third party in accordance with applicable law. In this case, you remain responsible for any breach of these Terms, without prejudice to any recourse we may legally have against such third party.
Keep login credentials secure, restrict access to authorized users and notify us promptly through the Support form at Help & Requests if you suspect that your account or credentials have been compromised.
FlitFlow connects to supported Instagram professional accounts through Meta’s authorization process. You authorize us to receive information from and perform configured actions through a connected account using the permissions you grant. You confirm that you control, or are authorized to connect and manage, each account.
FlitFlow does not require or store your Instagram or Meta password. Access depends on the permissions and access tokens issued by Meta. You may revoke those permissions through Meta or disconnect an account through FlitFlow where that option is available. Disconnecting an account stops the relevant automations and may prevent access to associated functionality and data.
FlitFlow is an independent service and is not owned, sponsored or endorsed by Meta. Meta may change or withdraw platform permissions, APIs, policies, rate limits, eligibility requirements and messaging windows. We do not control those changes and cannot guarantee that every feature or delivery method will remain available.
FlitFlow allows you to configure automated responses to supported Instagram interactions. Depending on the available features and your plan, these may include:
comments on Instagram posts and reels;
incoming direct messages and supported Story interactions;
global, post-specific and keyword-specific triggers;
automated private messages and optional public comment replies;
optional follower-status verification;
messages containing text, images, buttons and links;
reusable Saved Links and other reusable content settings;
delayed delivery, reminders and follow-up messages; and
delivery, interaction and link-click reporting.
You decide which automations to activate and determine their triggers, content, links, audience and other settings.
Where click tracking is enabled, FlitFlow may create or use a redirect link so that the Service can record the click before sending the recipient to the destination selected by you. Click information is operational analytics and may be incomplete or affected by browsers, privacy tools, automated scanners, connectivity, or third-party systems.
The Service may delay, suppress, reject or stop an action because of your settings, plan allowance, follower-verification result, duplicate-event protection, delivery cooldowns, queueing, anti-abuse controls, account suspension, platform rules, rate limits, security checks, recipient status or an unavailable or expired messaging window.
A status displayed by FlitFlow indicates what FlitFlow or Meta has reported at that point. It does not guarantee that Meta ultimately displayed the message or comment, that a recipient saw it, or that analytics captured every subsequent event.
FlitFlow provides automation infrastructure. We do not select your audience, netiher create or determine whether a particular automation, message, offer, image, link or destination is lawful or appropriate.
You are responsible for your automations, trigger terms, messages, public replies, images, buttons, links, destination pages, offers and instructions and for your relationship with recipients.
You must:
comply with applicable laws (including, without limitation, privacy, electronic-marketing, advertising, consumer-protection, competition and intellectual-property laws);
comply with Meta’s and any other connected provider’s applicable terms and policies;
have an appropriate lawful basis, consent or other permission for the data and communications you cause the Service to process or send;
ensure that linked content, products, services and claims are lawful and accurate;
ensure that any AI-generated or manipulated content you transmit through the Service complies with applicable transparency, labelling and disclosure requirements;
honour opt-outs, withdrawal of consent and other recipient rights promptly;
monitor active automations and correct or disable content that is no longer accurate or appropriate; and
provide any notices, disclosures, terms and contact details required for your campaigns, products or services.
You may use the Service only in accordance with these Terms and applicable law. Any other use is prohibited.
Without limiting that general restriction, you may not use the Service to:
send spam or unsolicited bulk communications;
distribute unlawful, deceptive, fraudulent, abusive, harassing, discriminatory, defamatory or infringing content;
distribute deceptive AI-generated or manipulated content, undisclosed deepfakes where disclosure is required by law, or non-consensual intimate imagery;
impersonate another person or misrepresent your identity or affiliation;
distribute malware, phishing material or links intended to compromise another person’s device, account or information;
collect, disclose or exploit personal information without appropriate authority;
violate the terms or policies of Meta or another connected provider;
evade Meta or FlitFlow safeguards, restrictions, rate limits or enforcement measures;
access another person’s account or any non-public area of the Service without permission;
interfere with, overload, disrupt or compromise the Service or its security;
scrape or systematically extract non-public Service data;
reverse engineer, decompile or disassemble the Service, except where applicable law expressly permits it;
resell, sublicense or commercially provide access to the Service as a standalone product; or
use non-public Service materials, data or functionality to develop, operate or support a competing product or service.
Your plan determines the available features, number of connected accounts and allowance of outbound private messages, referred to in these Terms as “DMs”.
One DM is counted when Meta accepts one outbound private message sent by FlitFlow through its API.
It is not necessary for the recipient to open, read, respond to or act on the message. A message accepted by Meta counts even if Meta subsequently fails to display or deliver it, and whether it reports that failure to FlitFlow or not.
One optional public comment reply associated with each outbound private message is included with the DM and is not counted separately.
Each separate private message accepted by Meta counts as one DM, even where several messages sent by FlitFlow originate from the same Instagram interaction or form part of the same automation.
Accordingly:
an initial follower-verification or gating message counts as one DM when accepted;
a later message delivering the requested content counts as another DM when accepted;
a reminder or follow-up message counts as another DM when accepted; and
a response triggered by a later qualifying interaction counts as another DM when accepted.
If a later step is never sent, it does not count.
A public comment reply paired with a private message does not consume additional allowance.
If the private message is accepted but the public reply fails, one DM is counted. If the public reply succeeds but the private message is not accepted, no DM is counted.
Public replies remain subject to separate platform rate limits, cooldowns and anti-abuse controls even though they are not separately metered.
Technical retries and duplicate processing attempts do not create additional usage unless they result in an additional distinct private message being accepted by Meta.
The following do not count as DMs:
inbound comments, messages or Story interactions merely received by FlitFlow;
webhook events merely detected, logged or queued;
duplicate webhook events suppressed by FlitFlow;
messages rejected before acceptance by Meta;
messages cancelled, suppressed or permanently failed before acceptance;
messages prevented by an expired or unavailable messaging window;
messages blocked because the account, recipient, content or automation is no longer eligible;
internal previews or tests identified by FlitFlow as non-chargeable; and
queued work that expires or is discarded without successful API acceptance.
Your DM allowance resets on the date shown in the Service. Unless the pricing page states otherwise, unused recurring allowance expires at the end of the applicable usage period and does not roll over.
The Service may show DMs used, remaining allowance and the reset date. Usage information may take a reasonable period to update while events are processed or reconciled.
We may correct an evident counting error. You may dispute a usage count through the Support form at Help & Requests. FlitFlow’s processing records will control unless you provide reasonable evidence that they are incorrect.
DM allowance is separate from operational controls such as queueing, concurrency limits, account-level delivery reservations, cooldowns, anti-abuse measures and Meta rate limits. Those controls may delay delivery even when unused allowance remains.
When your DM allowance is exhausted, FlitFlow may pause new chargeable private-message delivery.
An interaction does not consume allowance merely because it is received, recorded or placed in a technical or allowance-related queue.
Where FlitFlow expressly indicates that allowance-blocked work is being retained, it may attempt that work after allowance becomes available. Retention and later delivery are not guaranteed. Eligibility may expire because of Meta’s messaging windows, account permissions, automation changes, recipient status, deleted content, later customer instructions or other platform requirements.
Before attempting queued delivery, FlitFlow may recheck:
available DM allowance;
connected-account authority;
account and automation status;
whether the relevant response was already sent;
recipient, message and media availability;
applicable follower-verification requirements;
later or superseding instructions;
security, suspension and anti-abuse controls; and
Meta’s current delivery eligibility requirements.
Queued work that no longer satisfies those checks may be discarded without delivery and without consuming DM allowance.
Starting checkout, receiving a payment redirect or seeing a pending charge does not increase allowance. Any purchased entitlement becomes available only after our payment provider confirms payment and FlitFlow activates it.
If additional DM capacity is offered, the quantity, price, expiry, consumption order and other material conditions will be shown before purchase. Additional capacity does not roll over, transfer or convert into cash or credit unless checkout expressly says otherwise.
The pricing page states the price, billing period, currency, DM allowance, connected-account limit and material plan conditions. Checkout shows applicable tax before purchase.
Paid subscriptions renew automatically for the same billing period until cancelled. You authorize our payment provider to charge the selected payment method for subscriptions, renewals and additional purchases. Keep your billing details current.
If payment fails, we may retry the charge and, after reasonable notice where practicable, restrict paid features or pause outbound delivery.
A confirmed mid-period upgrade applies the new plan and DM allowance at the effective time shown at checkout and may be prorated. Any price difference is charged as shown at checkout. Downgrades normally take effect at renewal.
Unused capacity does not roll over and is not refundable except as expressly stated in these Terms or mandatory law.
You may cancel a subscription through the billing settings in the Service or by submitting a cancellation request through the Support form at Help & Requests.
Cancellation stops the next automatic renewal and normally takes effect at the end of the billing period already paid for. You may continue using the paid features and remaining allowance until that time unless your account is suspended or terminated under these Terms.
Cancellation does not automatically delete your FlitFlow account, disconnect an Instagram account or delete your data. Disconnecting Instagram or deleting an automation does not automatically cancel your subscription.
Except where section 9.3, section 14, or mandatory law provides otherwise:
subscription fees are non-refundable once the applicable billing period has begun;
cancellation does not produce a prorated refund for the unused part of the billing period;
recurring and additional DM allowance has no cash value and is non-refundable, whether used, unused or expired; and
failure to use the Service, forgetting to cancel, disconnecting Instagram or disabling an automation does not by itself create a right to a refund.
If we charge you incorrectly or more than once for the same purchase, we will correct the error and refund the incorrectly charged amount.
If FlitFlow materially fails to provide a paid service as described, the remedies in section 14 apply. Depending on the circumstances, those remedies may include correction, reperformance, a proportionate price reduction or a refund for the affected unusable prepaid period.
To request a refund, contact Help & Requests and provide the account email, relevant transaction or invoice information and the reason for the request. We may request information reasonably necessary to identify the payment and assess the request.
Nothing in this section limits any refund, price-reduction, termination or other remedy that cannot lawfully be limited.
Where applicable law grants you a statutory right to withdraw as a consumer, you may exercise that right within 14 calendar days after the contract is concluded, without giving a reason.
All paid subscriptions are activated immediately upon confirmation of payment.
To withdraw, notify us before the deadline through the cancellation or withdrawal option at Help & Requests, or send a clear statement of your decision through our other contact options. If you state your decision other than through Help & Requests, you may use the model withdrawal form in section 9.4, but you do not have to.
If you validly withdraw, we will refund the subscription payment within 14 calendar days using the original payment method and without charging a refund fee. If you expressly requested immediate activation at checkout, the refund will be reduced by the daily pro-rata subscription price for the period between activation and withdrawal. The daily rate is calculated by dividing the subscription price by the number of days in the applicable billing period.
This section describes the statutory withdrawal right only and does not create any additional contractual right of withdrawal.
Complete and send this form only if you wish to withdraw from the contract:
To:
CHICK 1, SLU
Valverde 31, 1C, 28004,
Madrid, Spain
I hereby give notice that I withdraw from my contract for the provision of the following service:
Service or subscription:
[INSERT SERVICE OR SUBSCRIPTION]
Ordered on:
[INSERT DATE]
Consumer’s name:
[INSERT NAME]
Consumer’s address:
[INSERT ADDRESS]
Consumer’s signature:
[ONLY REQUIRED IF THIS FORM IS SUBMITTED ON PAPER]
Date:
[INSERT DATE]
Trials and promotions are governed by the conditions shown when they are offered, including their duration, eligibility, included features, allowance, conversion and cancellation rules.
If a trial converts automatically into a paid subscription, checkout will clearly state the conversion date, price and billing period before you accept it. Unless the offer states otherwise, you must cancel before the conversion date to avoid the first charge.
Promotional prices apply only for the period stated in the offer. After that period, the subscription renews at the price disclosed when the promotion was accepted or subsequently notified in accordance with section 16.
“Customer Content” means automation configurations, trigger terms, messages, public replies, images, buttons, links and other material submitted by or for you.
You retain ownership of Customer Content. You grant us and our subprocessors a non-exclusive, worldwide, limited licence to host, store, reproduce, format, resize, transform and transmit Customer Content only as needed to provide, secure and support the Service, comply with law and enforce these Terms.
You confirm that you have all rights and permissions required for Customer Content and for the websites, files, products or services to which your links direct recipients.
Where you use Saved Links, tracking links or redirects, you authorize FlitFlow to generate, store and operate the relevant link and redirect solely to provide the configured delivery and analytics functionality.
We and our licensors retain all rights in the Service, software, documentation, designs, trademarks and underlying technology. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during the agreement.
You may use reports and analytics generated for your account for your own lawful purposes. You acknowledge that those reports may be incomplete or approximate.
You may provide feedback, which we may use without restriction or payment, but we will not identify you publicly without permission.
Our Privacy Notice explains how we process personal data for our own purposes, including account administration, billing, security, support and service communications.
Where we process personal data contained in Customer Content or Instagram interactions on your behalf, our DPA applies. Depending on the configured functionality, this data may include Instagram identifiers, usernames, comments, messages, interaction identifiers, delivery status, follower-verification results and link-click events. The Privacy Notice and DPA—not this summary—must contain the definitive description of the data processed and applicable retention periods.
You are the controller or otherwise responsible for the lawful instructions, notices and legal basis relating to Instagram users and other individuals whose data you process through FlitFlow. You must not instruct us to process data unlawfully.
We use technical and organizational measures appropriate to the relevant risks, as described in our DPA and security materials. We may perform maintenance and take urgent protective action.
We may proportionately restrict an account, connected Instagram account, automation, outbound-delivery function or other feature where reasonably necessary because of:
overdue payment or exhausted allowance;
a material breach of these Terms;
suspected fraud, spam or abuse;
a security or legal risk;
threatened Service integrity;
abnormal delivery volume or platform rate-limit exposure;
Meta requirements; or
a binding legal obligation.
Protective measures may include pausing an individual automation, suspending outbound delivery for an account or temporarily stopping outbound delivery across the Service.
Unless urgency, law or material risk prevents it, we will explain the reason and allow a reasonable opportunity to resolve the issue. You may request review of a restriction or suspension through the Support form at Help & Requests.
You may stop using FlitFlow at any time. Disconnecting an Instagram account stops the relevant automations but does not necessarily cancel a paid subscription or delete your FlitFlow account.
Either party may terminate for a material breach that remains uncured for 30 days after notice, unless the breach cannot be cured. We may terminate immediately for unlawful use, serious security abuse, fraud or where continued provision is prohibited.
After termination, active automations stop and access to the Service ends. Where supported, you may export available Customer Content and account-generated data before termination. You may also request access, portability or deletion where required by the DPA, Privacy Notice or applicable law.
Following termination or a verified deletion request, we will delete or anonymise personal data in accordance with the Privacy Notice, DPA, applicable law and our retention schedule, except where financial, security, dispute or evidentiary records may lawfully be retained.
Revoking FlitFlow’s permissions through Meta may notify us that an Instagram account has been deauthorized. We will process that event and any associated platform data-deletion request in accordance with applicable Meta requirements and our Privacy Notice.
We will provide the Service with reasonable skill and care and substantially as described in applicable documentation.
If we materially fail to do so, we may reperform or correct the affected Service or, where appropriate, terminate it and refund the unusable prepaid period.
To the maximum extent permitted by law, the Service is otherwise provided “as available”. We do not promise:
uninterrupted or error-free operation;
a particular commercial result or recipient response;
continued access to Meta or another third-party platform;
delivery outside applicable platform rules or eligibility windows;
delivery of every queued or delayed response;
that Meta will display every message or comment it initially accepts;
that follower status will remain unchanged after verification; or
complete or perfectly accurate delivery, interaction or click analytics.
Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any liability or mandatory consumer right that cannot lawfully be excluded or limited.
Subject to the preceding paragraph, neither party is liable for indirect or consequential loss or for lost profit, revenue, goodwill or anticipated savings.
Each party’s total liability arising from the Service will not exceed the fees paid or payable for the Service during the 12 months before the event giving rise to the claim. For a free Service, the cap is EUR 100. Each party must take reasonable steps to reduce avoidable loss.
If you use the Service in the course of a business or profession, you will defend and indemnify us against third-party claims arising from:
your Customer Content;
unlawful or unauthorized messaging;
your breach of sections 4 or 5; or
your infringement of third-party rights.
We will give you prompt notice and reasonable cooperation and allow you to control the defense. You may not enter into a settlement that admits fault by us or imposes a non-monetary obligation on us without our consent.
We may improve or change the Service. We will not materially reduce core paid functionality during a prepaid period without reasonable notice unless the change is required by law, security, abuse prevention or an external platform change.
We will give at least 30 days’ notice by email or another durable medium before a material adverse change to these Terms, unless a shorter period is reasonably necessary because of law or an unforeseen security or platform risk.
The notice will state the effective date and describe the material changes. Where required by law, we will request renewed acceptance.
A price change applies no earlier than renewal unless you choose a different plan or purchase additional capacity.
Spanish law governs these Terms.
Before starting formal proceedings, each party will try in good faith to resolve a dispute for 30 days after written notice.
If you use the Service in the course of a business or profession, the courts of Madrid, Spain have exclusive jurisdiction.
If you contract as a consumer, you may bring proceedings in any court available to you under mandatory law, including the courts of your domicile where applicable.
Neither party is liable for delay caused by events beyond its reasonable control if it takes reasonable steps to mitigate the effects and resume performance.
You may not assign these Terms without our consent, which will not be unreasonably withheld. We may assign them to an affiliate or in connection with a merger, reorganization or relevant asset sale if the assignee assumes our obligations and your rights are not materially reduced.
The parties are independent contractors. Failure to enforce a provision is not a waiver.
If a provision is invalid or unenforceable, it will be adjusted only as far as necessary, and the remaining provisions will continue in effect.
These Terms and the incorporated documents are the entire agreement for the Service. Provisions that by their nature must survive—including accrued payment obligations, ownership, liability, disputes and lawful data retention—continue after termination.
CHICK 1, SLU Valverde 31, 1C, 28004, Madrid, Spain Registry: Registro Mercantil de Madrid Tax identification number: B88395652 Support form: Help & Requests Email: support@flitflow.app